Return Policies

Zoey Bell wants you to be happy with your order. If you are not satisfied with your purchase, you may return it for an exchange or refund within 14 days of the ship date. Simply fill out the return form on the back of your invoice and send us the item.

We must receive the items back in an unworn condition with its original packaging material within 14 days of the purchase. Please do NOT tape up the shoe box to return footwear. Returns received without original box will be subject to 20% restocking fee based on the total price including shipping. Refunds will be processed within 5 days of receipt of package through original payment method. Please note that you are responsible for your return shipping costs and shipping fees are not refundable.


Need another size or a different item? We are happy to exchange your order and we will ship your new item for FREE via standard shipping. (Note. Free standard shipping for exchanges are only for domestic orders. International exchanges will be charged for standard international shipping charge.) If you would like to exchange an item, we recommend that you give us a call to hold the item(s) you want. This way, you will know for sure that your new size or the new item is not sold out. As soon as we receive your return, we will ship the new size or item.


We recommend that you send back your return with insurance. In the rare case of loss during shipping, you will be protected with the insurance. Returns will be processed 5 days of receipt of package through original payment method. Shipping and handing charges are not refundable. Please keep in mind that it may take 7-9 business days for your refund to be posted to your credit card.